FAQ

The Customize button does not appear

Check, in this order: the design is published; the design is linked to this product; the Mouldr Customize app embed is switched on in the theme editor. A product that is not linked shows nothing from Mouldr.

The theme's Add to cart is still visible

Open the app embed settings in the theme editor and make sure Hide the theme's variant picker and buy buttons on Mouldr products is on. Some themes use unusual markup; if the buttons remain, tell us which theme you use.

A part is listed under the wrong name

Part names come from the object names in your model file. Rename the objects in your slicer, export the 3MF again and re-upload it. Colours you set for a part are kept when the name stays the same.

The preview shows the parts apart or overlapping

Mouldr places parts as they were arranged in the exported project. Export with the parts assembled, or on separate plates, and avoid moving a part out of its object.

Can a customer change an order after placing it?

Not by themselves. Open the configuration from the order, make the change and download the corrected print file. The order itself is not altered.

Does Mouldr print or ship?

No. Mouldr prepares the print file and attaches it to the order; printing and shipping are yours.